Shipping & Returns

Stepping Up Your Delivery Experience

Hey there, fabulous footwear enthusiast! We know you're eager to get your new shoes on your feet and hit the ground running (or walking, strutting, hiking—whatever's your style!). That's why we've created a delivery system that's as thoughtful as our shoe designs. Here's everything you need to know about getting your Women Fashion Boots and Women Outdoor Shoes from our digital shelves to your doorstep!

Shipping Options That Fit Your Life

QUICK STEP DELIVERY

Arrives in 1-2 business days
Available nationwide
Perfect when you need those gorgeous boots for the weekend or outdoor shoes for your upcoming adventure
Tracking provided via email and text updates
$12.95 or FREE on orders over $150

STEADY STRIDE SHIPPING

Arrives in 3-5 business days
Available nationwide
Our most popular option for balanced speed and value
Tracking provided via email
$7.95 or FREE on orders over $100

SCENIC ROUTE SHIPPING

Arrives in 5-7 business days
Our eco-friendliest option! We batch these orders to reduce carbon emissions
Perfect for non-urgent purchases
Tracking provided via email
$4.95 or FREE on orders over $75

INTERNATIONAL ADVENTURES

Delivery timeframes:

Canada & Mexico: 5-10 business days
Europe & Australia: 7-14 business days
Rest of world: 10-21 business days

Full tracking on most routes (carrier-dependent)
Customs fees may apply (see "Border Crossing" section below)
Starting at $19.95, varied by destination

Order Processing & Timing

When do we start the clock? Here's the timeline:

Orders placed before 1PM EST on weekdays: processed same day
Orders placed after 1PM EST on weekdays: processed next business day
Weekend orders: processed on Monday (or next business day if Monday is a holiday)
Pre-orders and special collections: processing times clearly marked on product pages

During major sale events (like our Seasonal Stride Sales), processing may take an additional 1-2 business days. We'll keep you posted every step of the way!

Free Shipping Thresholds

We believe great shoes deserve great delivery options. That's why we offer FREE shipping at the following thresholds:

Quick Step Delivery: FREE on orders over $150
Steady Stride Shipping: FREE on orders over $100
Scenic Route Shipping: FREE on orders over $75

Pro tip: Our Women Fashion Boots collection pieces typically range from $89-$225, while our Women Outdoor Shoes range from $75-$180. Pair a cute bootie with some hiking kicks, and you've got yourself free express shipping!

Border Crossing: International Shipping Details

When we send your fabulous footwear internationally:

Import duties and taxes are not included in our prices or shipping costs
These fees are collected by your local postal service or customs authority upon delivery
Each country has different thresholds and rates—check your local customs website for details
We accurately declare all merchandise values (we can't mark as "gifts" or lower values)
For returns, import fees are typically non-refundable (that's a government thing, not us!)

Tracking Your Treasures

We know the anticipation is real! Track your order:

Instant confirmation email when your order is placed
Shipping confirmation with tracking link when your order leaves our warehouse
Real-time tracking updates via your preferred communication method (set in account preferences)
Photo confirmation of delivery (carrier-dependent)

Lost track of your tracking? No worries! Just log into your account or use our super handy "Where Are My Shoes?" tool on our website.

Alaska, Hawaii & Remote Areas

We love our footwear fans everywhere!

Alaska & Hawaii: Steady Stride and Quick Step options available (add 1-2 days to estimated delivery times)
Remote/rural areas: May require additional delivery time
Island destinations & extremely remote locations: Please contact our Footwear Concierge team for delivery options

Special Circumstances & Weather Delays

Sometimes Mother Nature has other plans:

During severe weather events, deliveries may be delayed for safety
Seasonal shipping surges (like holidays) may add 1-3 days to delivery estimates
We monitor weather patterns and will proactively notify you of potential delays

Need Those Shoes Even Faster?

Got a footwear emergency? We've got solutions:

Super Sprint Delivery: Next-day delivery by 10AM for orders placed by 1PM the previous day ($24.95)
Same-Day Stride: Available in select metropolitan areas for orders placed before 11AM ($29.95)

Ready to step into your new favorite shoes? We can't wait to get them to you! Questions about delivery to your specific location? Our Footwear Journey Specialists are just a click away.